Fusion CRM Blog

Microsoft Corp. today announced Microsoft Dynamics CRM has garnered recognition as a Leader from two leading independent research firms, Gartner Inc. and Forrester Research Inc. Forrester acknowledged Microsoft Dynamics CRM for offering a flexible customer service solution, earning a Leader position in The Forrester Wave™: CRM Suites Customer Service Solutions, Q3, 2010 (July 2010) report, while Gartner placed it as a Leader in the Magic Quadrant for Sales Force Automation (July 2010) report.

These acknowledgements follow recent placements for Microsoft Dynamics CRM among the Leaders in The Forrester Wave™: CRM Suites for Midsized Organizations, Q2 2010 (June 2010), The Forrester Wave™: CRM Suites for Large Organizations, Q2 2010 (June 2010) and the 2010 Magic Quadrant for CRM Customer Service Contact Centers.

“We provide a strong vision and a road map of ongoing innovation to help customers get the maximum return from their CRM investments,” said Brad Wilson, general manager, Microsoft Dynamics CRM. “With the upcoming release of Microsoft Dynamics CRM 2011, customers will reach new levels of productivity and collaboration with a low total cost of ownership, and partners will unlock new opportunities with a single development environment for cloud-based and on-premises deployments.”

See the full press release here

Microsoft has released Update Rollup 12 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Data Migration Manager, Microsoft Dynamics CRM 4.0 Language Packs, and Microsoft Dynamics CRM 4.0 E-mail Router.

For more information about this release, see Microsoft Knowledge Base article 2028381:

Update Rollup 12 is available for Microsoft Dynamics CRM 4.0

To maintain parity between the application components of Microsoft Dynamics CRM 4.0, this update rollup includes packages for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Outlook, Microsoft Dynamics CRM Data Migration Manager, Microsoft Dynamics CRM Language Packs, and Microsoft Dynamics CRM 4.0 E-mail Router.

The Rollup can be downloaded from http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a80147f8-130e-492d-93d3-e16e6b2e2fa1

Fusion CRM maintain a complete list of Microsoft CRM Rollups

Earlier this week Microsoft announced the next generation of its customer relationship management solution;  Microsoft Dynamics CRM 2011, formerly code-named ‘CRM5′.

Microsoft Dynamics CRM 2011 will be publicly avaialble for beta in September 2010, starting with its hosted offering; Microsoft Dynamics CRM Online.

In June 2010, Microsoft Dynamics CRM and Microsoft Dynamics CRM Online were recognised as “a leader” by Forrester Research Inc.

New features of Microsoft Dynamics CRM 2011 include:

• Redesigned interface for Microsoft Outlook
• Contextual CRM Ribbon for Microsoft Outlook and browser
• Role based forms and views
• Ability for users to create personal views and personal dashboards
• Inline data visualisation
• Real-time Dashboards
• Guided process dialogs
• Integration with Microsoft SharePoint for Document Management
• Ability to integrate with Windows Azure and Silverlight to build rich applications “in the cloud”
• Solution management to help protect custom solutions and features

The Microsoft Press Release is here and more information about the  beta here.

Fusion CRM specialise in Microsoft Dynamics CRM and SharePoint Online solutions.

SharePoint can be many things to many companies including:

• Content Management
• Document Management
• Enterprise-wide search portal
• Business Intelligence Dashboard

Fusion CRM have much experience integrating Microsoft SharePoint with Microsoft Dynamics CRM.

Examples of integrating a SharePoint Document Library into Microsoft CRM:

Telecoms company receiving signed contracts from a customer.  These are scanned into a SharePoint Document library which is then shown within a customer’s record in Microsoft CRM.  This makes the documents available to everyone in the company.

IT companies who manage system implementations can have a project area in Microsoft CRM with an integrated document library for all documents relating to a project.

Fusion CRM are currently implementing a SharePoint solution for a Hosted Microsoft CRM customer with 4 sites around the UK.  Historically, a potential client may obtain a quotation from more than one site.  SharePoint and Microsoft CRM will enable each site to share the same web-based document library enabling collaboration and a standard set of templates.

Microsoft CRM and Sharepoint Integration

Why not contact us today for more information or click here for a free 30 day trial of Microsoft Online Services including SharePoint Online.

Fusion CRM are proud to announce we have now achieved Microsoft Gold Certified Partner status. Gold status is the highest level of certification available to Microsoft partners and demonstrates the Partner is highly skilled in Microsoft technologies (employing Microsoft Certified Professionals or MCPs) and have a proven track record.

CRM stands for Customer Relationship Management.
In its basic form, CRM allows you to record details about Companies and Contacts you deal with – be they Customers, Suppliers or Prospects
Emails, phone calls and appointments can then be linked against these records. This allow companies to build up a history over time.
Ideally, everyone in a company should have access to the corporate CRM solution, allowing anyone who takes a call to quickly see what other members of staff have been saying. Allowing others to deal with the queries, this makes companies more efficient and helps provide a better level of service.

Fusion CRM based in Leeds West Yorkshire and specialise in Microsoft Dynamics CRM.

Microsoft has released Update Rollup 11 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Data Migration Manager, Microsoft Dynamics CRM 4.0 Language Packs, and Microsoft Dynamics CRM 4.0 E-mail Router.

You must have Microsoft Dynamics CRM 4.0 installed to apply this update rollup. Update Rollup 7 is a prerequisite for Microsoft Dynamics CRM for Microsoft Office Outlook and Microsoft Dynamics CRM Data Migration Manager.

For more information, please see the Microsoft Knowledge Base Article

Fusion CRM maintain a list of Microsoft Dynamics CRM Rollups

Fusion CRM are specialists in Microsoft Dynamics CRM

Due to our continued expansion, Fusion CRM have relocated to new offices based at Round Foundry Media Centre in Leeds City Centre.

Fusion CRM are specialists in Microsoft Dynamics CRM

Microsoft has released Update Rollup 10 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Data Migration Manager, Microsoft Dynamics CRM 4.0 Language Packs, and Microsoft Dynamics CRM 4.0 E-mail Router.

You must have Microsoft Dynamics CRM 4.0 installed to apply this update rollup. Update Rollup 7 is a prerequisite for Microsoft Dynamics CRM for Microsoft Office Outlook and Microsoft Dynamics CRM Data Migration Manager.

Fusion CRM maintain a list of Microsoft CRM Rollups